How do you measure better voice calling? The PSTN (Public Switched Telephone Network) has been around since the commercialisation of the telephone in 1876, albeit with upgrades! Refinements such as ringing (the first ones didn’t ring, a caller needed to Read more…
Good customer experience means meeting or exceeding the expectations of your customers during all touchpoints with your company. This can bring significant benefits to your business. Customers that are satisfied spend more and are more loyal over time. Are you Read more…
Don’t overlook the benefits of a Soho66 VoIP voice call solution What is working smarter? Making better use of your time. Cutting out paper to drive efficiency. Getting things done faster. Sure, working smarter is all these things. And you Read more…
Website customer journey overshadows voice calls The concept of providing customers with satisfactory experiences has never been stronger than it is today. So much so, that it has undergone a little inflation as the words used to describe it has Read more…
An essential rather than a ‘nice to have’ If the acceptance of WFH was a bit patchy before, Covid has made sure that it is now front and centre. Hybrid working has become a key differentiator for attracting talent in Read more…
Introduction Go Low Carbon is an energy brokering company that specialises in helping businesses improve their carbon footprint. It offers B2B services, performing carbon audits to identify opportunities to reduce carbon footprints; pinpoints opportunities for switching utility suppliers to allow Read more…
Is your telephone system damaging your CSAT rating? We’ve all been there… You call up a company that provides services such as utilities, financial, broadband and mobile or some other type of facility that we depend on for business or Read more…
If you think you’ve stripped inefficiency out of your business it’s time for another look The leaders of many businesses are likely to feel that in recent times they have stripped out as much inefficiency as possible. However, the market Read more…