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Official Blog for Soho66

Customer experience

Supporting great CX with a VoIP phone system in the cloud

Website customer journey overshadows voice calls The concept of providing customers with satisfactory experiences has never been stronger than it is today. So much so, that it has undergone a little inflation as the words used to describe it has Read more…

By Mark Pebble, 6 days3 August 2022 ago
Hybrid working

Hybrid working: Seamlessly connecting your WFH workforce

An essential rather than a ‘nice to have’  If the acceptance of WFH was a bit patchy before, Covid has made sure that it is now front and centre. Hybrid working has become a key differentiator for attracting talent in Read more…

By Mark Pebble, 6 days3 August 2022 ago
Blog

Supporting business efficiency and the environmental credentials of Go Low Carbon

Introduction Go Low Carbon is an energy brokering company that specialises in helping businesses improve their carbon footprint. It offers B2B services, performing carbon audits to identify opportunities to reduce carbon footprints; pinpoints opportunities for switching utility suppliers to allow Read more…

By Mark Pebble, 1 month29 June 2022 ago
Blog

Sub 10: Achieving human inbound call pick up in less than 10 seconds

Is your telephone system damaging your CSAT rating? We’ve all been there… You call up a company that provides services such as utilities, financial, broadband and mobile or some other type of facility that we depend on for business or Read more…

By Mark Pebble, 2 months8 June 2022 ago
Whitepaper

7 Smart Ideas to Uncover Cost Saving Efficiencies in Your Business

If you think you’ve stripped inefficiency out of your business it’s time for another look The leaders of many businesses are likely to feel that in recent times they have stripped out as much inefficiency as possible. However, the market Read more…

By Mark Pebble, 3 months27 April 2022 ago
Blog

Why you should choose VoIP services provided by an OEM rather than a reseller

OEM Vs. Reseller VoIP solutions When we’re looking at the relative merits of cloud VoIP solutions it is well worth considering the origin of the software on which the telephone service is based. There are two key types of solutions. Read more…

By Mark Pebble, 4 months20 April 2022 ago
Blog

Every business advised to get started now to prepare for the big 2025 telecoms switch-off

All change as national telephone infrastructure goes VoIP It’s around 25 years since the development of VoIP digital telephone technology. However, many businesses have yet to adopt VoIP and share in the benefits. The reasons? Well, hanging on to the Read more…

By Mark Pebble, 4 months20 April 2022 ago
IVR

How may we direct your call? The key benefits of Interactive Voice Response (IVR)

The benefits of IVR for businesses of all sizes When calling enterprise size businesses, we have all become familiar with Interactive Voice Response (IVR). It’s the feature of a telephone system that greets us with a recorded message and then Read more…

By Mark Pebble, 5 months16 March 2022 ago

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Recent Blog Posts
  • Supporting business efficiency and the environmental credentials of Go Low Carbon
  • Sub 10: Achieving human inbound call pick up in less than 10 seconds
  • Why you should choose VoIP services provided by an OEM rather than a reseller
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