The benefits of VoIP business telephony are truly outstanding. However, many companies have yet to embrace the technology, enjoy the advantages and share in the benefits. The case for adopting VoIP, or making sure your VoIP service provider is delivering true value is more compelling in 2022.

Just like Zoom and Microsoft Teams, video and conferencing came into their own during the pandemic, VoIP is the voice communication technology of the here and now. Here are 5 great reasons why businesses just shouldn’t ignore VoIP in 2022.

1. Cost-of-Business crisis

The 2022 Covid recovery has generated a huge global spike in demand causing an inflationary shock, particularly in the energy markets. In the rush to help consumers absorb the impact, companies seem to have been overlooked. Never mind the cost-of-living crisis, what about the cost-of-business crisis!?

Quite simply, VoIP reduces costs over conventional on-premise PBX based telephony. So, businesses need to ditch that approach as soon as possible. For those who are already using VoIP, research the market and engage with the VoIP service providers that have the best reviews, technology and reputation. Why not approach them with your current monthly bill and see how competitive they can be?

2. Scale-up on demand

Today’s businesses need to be agile. But what does that mean? For many, business agility is the ability of an organisation to adapt quickly to sudden changes in the operating environment. The world we are in is characterised by uncertainty. Market volatility, geopolitics and natural disasters are just some of the factors that create a dynamic, unpredictable operating environment.

The pandemic caused many businesses to reconfigure their operations on the fly, adapting the workforce to cope with troughs and spikes in demand, and redeploying staff to work from home or other remote locations.

Businesses with the right VoIP provider adapt instantly to cope with spikes in demand, scaling up in minutes to add new users to the voice communication system. Similarly, when demand falls away, the system can keep in step. The best VoIP providers should have pricing plans that fairly reflect such changes.

3. Eliminate CAPEX and reduce OPEX

With an intense scrutiny on finances, the issue of where technology sits on the balance sheet is very important. With your business VoIP system in the cloud, the days of laying out tens of thousands on a PBX and handsets for every desk are over. Along with it, outgo recurring annual service, maintenance and support charges, and any periodical upgrade costs.

There’s little doubt that avoiding such investment scenarios, either through burning liquid assets or borrowing capital, to fund technology purchasing is an attractive proposition to CFOs and FDs.

Like most Software-as-a-Service (SaaS) solutions hosted in the cloud, VoIP pricing plans are billed monthly, with unlimited or PAYG calling options. There may be one-off start-up costs for DSL line installation and some handsets.

However, with the vast majority of users able to access the VoIP system using their mobile device, laptop or computer, this is minimised. Essentially, after any initial start-up costs, the entire VoIP telecoms bill sits solely in OPEX.

4. 2025 Switch-Off

The POTS and ISDN legacy telecoms services are being switched off in 2025 across the UK and Ireland. And rightly so! Two wire POTS connectivity has been the backbone of telecoms infrastructure for over 100 years. ISDN may be digital, but it is costly. Both incur significant line and call charges. VoIP and DSL (broadband) lines avoid this.

2025 is closer than you might think, so act as soon as possible and avoid the inevitable 11th hour crush. Taking it down to the wire is not really where any reputable business wants to be. Plus, switching from POTS, ISDN and on-premise PBX telephony saves a stack of cash, and that’s something no business can afford to ignore….

5. VoIP = Competitive advantage

Soldiering on with legacy telephony services prevents businesses accessing the features and benefits that are enabled by VoIP’s superior technology. The latest VoIP solutions provide a virtual PBX in the cloud, providing access to a full range of advanced features as part of a standard call plan.

This includes things that used to attract separate charges, such as call diversion and call waiting. And a whole stack of other things that older technology simply wasn’t capable of doing. Seamless support for mobile and remote working, is just one example.

To sum it up, VoIP provides supreme flexibility to accommodate the full range of communications for the way businesses work today. And that translates into competitive advantage!

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